ExamBird
This policy explains when we refund a Pro subscription and how to ask for one. It applies to every purchase made inside the ExamBird app.
What you are buying
Pro is a one-time payment for a fixed period — not a recurring subscription. Nothing renews automatically and no money is taken again when the period ends.
Access to the full content begins immediately once payment is confirmed.
Our position on refunds
ExamBird sells digital study material that is delivered in full the moment you pay. Because of that, we do not generally offer refunds once a Pro subscription is active.
A generous free tier exists precisely so you can judge the content before paying. Please use it.
That said, we are not looking to keep money we have not earned. The situations below are always refunded.
When we do refund
Money taken but Pro not activated
If the amount left your account and the app still shows you as a free user, that is our problem to fix. Write to us and we will either activate your subscription or refund you in full — your choice.
Charged twice for the same plan
Duplicate payments are refunded in full. You do not need to give a reason.
A technical fault we cannot fix
If a problem at our end stops you using what you paid for, and we are unable to resolve it within a reasonable time, we will refund the unused portion of your subscription.
When we do not refund
- You changed your mind after using the content
- You bought the wrong plan but have already used it
- You did not clear an examination, or are not satisfied with your result
- Your subscription expired and you wish to go back
- Your access was ended because you shared paid content or your account
- Your device, internet connection or storage prevents you using the app
How to request a refund
Email invotechlabs@gmail.com with:
- The email address on your ExamBird account
- The transaction or payment reference number — App → Transactions shows it
- The date and amount
- What went wrong
You can also call +91 96588 96488 or +91 81684 60139, but please follow up by email so there is a written record.
How long it takes
| Step | Time |
|---|---|
| We reply to your request | Within 2 working days |
| We decide and tell you | Within 7 working days |
| We start the refund | Within 3 working days of approval |
| Money reaches your account | 5–10 working days after that, depending on your bank |
Refunds go back to the original payment method through Razorpay. We cannot send them anywhere else.
Once we start a refund, the timeline belongs to your bank or card issuer. If it has been longer than ten working days, send us the reference number we gave you and we will follow it up with Razorpay.
What happens to your access
When a refund is approved, Pro access ends. Your account, progress and quiz history stay exactly as they are — you can carry on using the free content.
Cancelling
There is nothing to cancel. Pro does not renew, so it simply ends on its expiry date and you return to the free tier.
Contact
Invotech Labs Pvt Ltd
Plot no. 1 & 2, Harinagar Colony, Saha
Near Main Chowk, Ambala Cantt Road
Haryana, India
Email: invotechlabs@gmail.com
Phone: +91 96588 96488,
+91 81684 60139
We may update this policy. The date at the top shows when it last changed.